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Talk To Our Customer Service Team

You can reach us 08:30am - 17:00 (Monday - Friday)
Head Office: 183 Albion Springs, Rondebosch, 7700, South Africa


and Returns

Most orders placed Monday - Friday before 12pm  are shipped out the same day, however we do not guarantee this. Our business hours are:

We want you to be 100% satisfied with your purchase! If you aren't satisfied, don't worry - we're here to help...

Monday - Friday, 08:30 - 17:00 (Closed Saturday, Sunday & Public Holidays)

Cape Town: 1 - 2 Working Days

Main Centres: 2 - 3 Working Days

Regional Areas: 3 - 5 working days

Remote Areas: 5 - 7 working days



It's very important to follow the correct returns process when sending a product to us.

All returns, regardless of the reason, must first be authorised, this is called an RMA (Return Merchandise Authorisation).

This means that you first need to contact our Customer Service team to arrange the return, we will then provide you with an RMA reference.

You need to clearly mark your package with this reference, otherwise we wont know who to refund!


can I return a product?

The product must have been delivered less than 30 calendar days ago

If the product is damaged, seal is broken, or you have changed your mind about using the product.

Unfortunately, we cannot accept returns for products that don't conform to these requirements. If you purchased a product on a sale or markdown, the product will be refunded at the sale price.


Return of Shipping

Please note, you are responsible for all shipping costs when returning a product to us.



Please contact Customer Care to obtain an RMA Reference before returning a product

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